IMPORTANT INFORMATION FOR TENANTS
Updated 22/12/2022
EMERGENCIES & REPAIRS
Wherever possible, you should continue to log any repairs with us via the PropertyFile App. For those who have not yet downloaded it, please contact us with an up to date email so that we can send you the instructions. The App allows you to also send in photographs of the issue, which we find very useful. The Government have made it clear that only emergency repairs/maintenance can be carried out at present. We will obviously get a contractor to you as soon as we are able for non-emergency issues. If you have a repair to report, please use the PropertyFile App to log repairs onto our computer system (please email if you need help downloading the App).
For those that do not have the appropriate technology, please email info@midwinterkoval.co.uk in the first instance or last resort, ring the office.
We have posted on our website, various useful numbers in case of an emergency. Please note that you should only organise repairs yourself if it is an absolute emergency and you have not been able to get hold of us (you may be charged, if the issue is deemed not to be).
Below are various useful numbers in case of an emergency. Please note that you should only organise repairs yourself if it is an absolute emergency and you have not been able to get hold of us (you may be charged, if the issue is deemed not to be).
EMERGENCY REPAIRS
If you have an electric power cut, first check your fuse board. If this is in order also check on the Western Power Website for any known faults in your area or ring 08000520400.
If you have or suspect a gas leak or loss of gas supply, check on the National Gas helpline website for any known faults in your area or ring 0800111999.
If it is another problem such as the boiler not working or a plumbing leak, and you cannot get hold of us or we haven't replied to your PropertyFile request within a reasonable time, you may in an emergency contact one of the following tradesmen. Please note that this must the last resort and you will be charged if it is not an emergency:-
Gas
Gas Rite 01271 342369
Electric
Suresafe 01271 373549
Plumbing
Doone Baker 01271 321619 or 07968148473
General Handyman/Locksmith
Richard Harrison 07986781115