IMPORTANT INFORMATION FOR TENANTS
Updated 22/12/2022

EMERGENCIES & REPAIRS

Wherever possible, you should continue to log any repairs with us via the PropertyFile App. For those who have not yet downloaded it, please contact us with an up to date email so that we can send you the instructions. The App allows you to also send in photographs of the issue, which we find very useful. The Government have made it clear that only emergency repairs/maintenance can be carried out at present. We will obviously get a contractor to you as soon as we are able for non-emergency issues.

For those that do not have the appropriate technology, please email info@midwinterkoval.co.uk in the first instance or last resort, ring the office.

We have posted on our website, various useful numbers in case of an emergency. Please note that you should only organise repairs yourself if it is an absolute emergency and you have not been able to get hold of us (you may be charged, if the issue is deemed not to be). Below are various useful numbers in case of an emergency. Please note that you should only organise repairs yourself if it is an absolute emergency and you have not been able to get hold of us (you may be charged, if the issue is deemed not to be).